05/2014
2-64
DC SC2020
CHAIN 35
Version 1.1
Troubleshooting
035-742 ECM Receive EOR-Q Receive
BSD-ON:-
IN ECM receive, receive EOR-Q.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax.
Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after
the action above is taken, ensure that the error replicates after the printer is powered off and then on, and
then replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
035-746 Before Dial Tone
BSD-ON:-
Cannot detect dial tone before dialing.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
that the telephone line is not busy. Set the known good fax number manually. -Update to the latest F/W.
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
035-779 FAX FWD document change error
BSD-ON:-
FAX forward document change error.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
035-781 Target Fax Busy
BSD-ON:-
Detect busy tone after dialing.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the receiving side fax. Send the fax data to known good fax machine. -Checking the printer setting. (Line
type, Country code) -Update to the latest F/W. If the error persists after the action above is taken, ensure
that the error replicates after the printer is powered off and then on, and then replace the following parts
in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
035-792 JM Not Detection
BSD-ON:-
JM undetected.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
035-793 Digital Line Detection
BSD-ON:-
Connected to digital line and cannot connect. (Detect when connecting to line.)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the Line type. (PSTN / PBX) -Update to the latest F/W. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then replace the following
parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
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