05/2014
2-36
DC SC2020
CHAIN 24
Version 1.1
Troubleshooting
Tray2 paper size does not match the specified print size.
Cause/Action
Check the following:
• Is the paper size correct?
• Usage of out of spec paper.
• Malfunction of Tray Size Guide.
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
• Transportation failure due to foreign substance on the document path.
• Foreign substance adhesion, wear of Tray2 Feed Roll, Regi. Roll, Idler Roll surface.
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)
• The BTR for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
If no problem is found, replace the following parts in sequence:
• STM PWB (PL 10.6)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
024-946 Tray 1 Detached
BSD-ON:CH7.1
Tray1 is not installed.
Cause/Action
Check the following:
• Correctly set the Tray.
• Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
If no problem is found, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
024-947 Tray 2 Detached
BSD-ON:CH7.2
Tray2 is not installed.
Cause/Action
Check the following:
• Correctly set the Tray.
• Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)
If no problem is found, replace the following parts in sequence:
• STM PWB (PL 10.6)
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
024-958 MSI Paper Size Mismatch
BSD-ON:CH8.3,CH7.2
MSI paper size does not match the specified print size.
Cause/Action
Check the following:
• Is the paper size correct?
• Usage of out of spec paper.
• Malfunction of Tray Size Guide.
• Transportation failure due to foreign substance on the document path.
• Foreign substance adhesion, wear of MSI Feed Roll, Regi. Roll, Idler Roll surface.
• Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)
• Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)
• The BTR for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
If no problem is found, replace the following parts in sequence:
• DRIVE PWB (PL 18.2)
• ESS PWB (PL 18.2)
024-959 Tray 1 No Suitable Paper
BSD-ON:CH7.1
Tray 1 is empty. Or Tray1 paper size or paper type does not match the specified print size or print type.
Cause/Action
Check the following:
• Is the paper size correct?
• Usage of out of spec paper.
• Malfunction of Tray Size Guide.
• Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)
If no problem is found, replace the following parts in sequence:
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