05/2014
2-41
DC SC2020
Troubleshooting
CHAIN 31
Version 1.1
031-521 SMB Login Error
BSD-ON:-
In SMB scan, login-able workstation is restricted.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -About
user settings, confirm the following with system administrator. Restriction on login-able worksta-tion. -
Perform the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-522 SMB user authentication fail or SMB Scanner login fail
BSD-ON:-
In SMB scan, login access is rejected. Request is not allowed.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
login name (domain name and user name) and password are correct. -Perform the following in
sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-523 Problem with share name in SMB scan server
BSD-ON:-
Problem with share name in SMB scan server.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
SMB Server connection, or check share name you specified. -Perform the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-524 SMB Scan User Over limit
BSD-ON:-
Exceed the upper limit of the number of SMB scan users.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
the number of users who use the server at the same time is not exceeding the upper limit. -Perform the
following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-525 SMB Error
BSD-ON:-
SMB scan client has no access right (Win9x).
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
the specified user can read and write file at the storage location. -Perform the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-526 SMB Scan Host Name Resolution Fail
BSD-ON:-
SMB server name resolution failed.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check
DNS connection, or check if name of forwarding destination server is registered with DNS. -Perform the
following in sequence.
2.3 NET System Fault Check
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