Ricoh Pro 8300S - Double Feeding Has Occurred; Is the Paper Registered as a Custom Paper?; J099 (Double Feed)

3.Paper Delivery Problems
702
to facilitate paper feed.
1. Is the paper registered as a custom paper?
Yes
Go to Step 2.
No
Register as a custom paper.
2. Can the drawer unit be pulled out, and can you operate the lever of the paper transport belt (PTB)
unit?
Yes
Turn the lever [A] of the paper transport belt (PTB) unit clockwise until the lever stops.
Then, check if you can see the green decal [B].
No
Go to Step 3.
3. Print the image. Is the problem resolved?
Yes
Finished.
No
Use a different paper. If this is not possible, consult the product specialist.
J099 (Double Feed)
Cause:
Double feeding has occurred.
Solution:
Take the appropriate action according to the cause of the problem.
Coated paper or an unsupported paper is loaded in the paper tray.
 Paper not supported by the machine's paper tray (Trays 1-3) should be loaded in the wide LCT or
another paper tray that supports it.
Sheets are stuck to each other.
 Fan the paper before loading it.