Ricoh Pro 8300S - Double-Feeding (J099, J424, J425, J439, J440)

4.Troubleshooting for Peripheral Units
811
6. Make sure plenty of air gets in between the sheets.
If the above method is difficult, fan the paper in the following way.
 Hold the paper by the edge and fan it by flipping through the sheets. Repeat this fanning for all four
sides.
 Place the paper on a flat surface and press down the edges.
 Fan it by flipping through the sheets. Repeat this fanning for all four sides.
Double-Feeding (J099, J424, J425, J439, J440)
Cause
These are caused by a variety of factors.
Solution
The correct setting must be made for the custom paper in the tray. Check and correct the settings
1. In Advanced Settings, set 36: [Paper Feed Mode (Adjust Fan Level)] to “Moderate Dble Fd Red.
(Lower)”. Is the problem resolved?
Yes
Finished.
No
Go to next step.
2. In Advanced Settings, change 36: [Paper Feed Mode (Adjust Fan Level)] to “Low”
In addition to the above, make settings for the following case:
 Recycled, thin paper not separated
Advanced Settings > 37: Suction Fan > 70% > Change 60% then 50% and then check the
results. This should stop thin paper from double-feeding.
3. Is problem resolved?