Phaser 6128MFP Service Manual 3-45
Error Messages and Codes
Jam at Exit
Allow the Fuser to cool before attempting this procedure.
The Exit Sensor, located in the Fuser, is not turned On within the specified time.
The following troubleshooting procedure applies to these errors.
Applicable Errors
• Jam at Exit Open Front Cover and Remove Paper
• Jam at Exit Cover Open Front Cover
Initial Actions
• Check the media path for obstructions or debris.
• Reseat the Fuser.
• Check the condition of the Exit Sensor actuator.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Fuser, PL6.6.1
■ MCU Board, PL10.7.7
■ Fuser Harness, PL10.8.6
■ “Map 4 - Imaging” on page 10-9
■ “Fuser” on page 10-21
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Run the exit sensor test (DI-03
(page 4-33).
Does the display change when the
actuator blocks the exit sensor?
Go to step 6. Go to step 2.
2 Check connectors P/J17 and P/J171
between the MCU Board and Fuser.
Are the connectors secure?
Go to step 3. Reconnect the
connectors.
3 Check the Fuser Harness continuity.
Disconnect P/J17 from the MCU
Board and P/J171 from the frame.
Is the harness damaged?
Repair or
replace the
harness
(PL6.1.2).
Go to step 4.