5-38 Phaser 6128MFP Service Manual
Print-Quality Troubleshooting
Unfused Image
The image is not completely fused to the paper. The image easily rubs off.
Initial Actions
• Check the media path.
• Check the Fuser connection (P/J171).
Allow the Fuser to cool before starting the procedure.
Troubleshooting Reference Table
Applicable Notes Example Print
■ Fuser (PL6.1.1)
■ MCU Board (PL10.7.7)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the media being used and its
condition.
Is the media dry and
recommended?
Go to step 3. Replace with
dry, approved
media, then go
to step 2.
2 Is the image printed correctly? Complete Go to step 3.
3 Check the Toner type
Is non-Xerox Toner in use?
Replace with
Xerox toner,
then go to step
4.
Go to step 5.
4 Is the image printed correctly? Complete Go to step 5.
5 Reseat the Fuser.
Is the image printed correctly?
Complete Go to step 6.
6 Replace the Fuser (page 8-11).
Does the error persist?
Replace the
MCU Board
(page 8-57).
Complete
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