Phaser 6128MFP Service Manual 3-121
Error Messages and Codes
SMB or DNS Error
SMB or DNS failed to resolve the device. This troubleshooting procedure applies to
these errors.
Applicable Errors
• 031-523: SMB Error
• 031-526: DNS Error
• 031-528: SMB Error
Initial Actions
• Check network connectivity.
• Check that the shared folder exists and has the correct name.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Address Book setting:
Does the Share Name in the Server
Address tab of the address book
match the target system?
Go to step 2. Rename the
shared folder.
2 Cycle system power.
Does the error persist?
Replace the I/P
Board
(page 8-41).
Complete.
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