Xerox Phaser 6128MFP - Fax Communication Error

3-146 Phaser 6128MFP Service Manual
Error Messages and Codes
Fax Communication Error
The Fax is unable to communicate with the receiving Fax. This troubleshooting
procedure applies to these errors.
Applicable Errors
• 034-515: Fax Communication Error
• 035-718: Target Fax No Answer
• 134-211: Restart Printer
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
■ Fax Board, PL10.6.9
■ “Imaging” on page 10-24
■ “System Connections” on page 10-5
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the user operation.
Does the user operate the Fax
correctly?
Go to step 2. Retry the Fax
operation.
2 Check Fax line connections at both
ends of the cable. Reconnect the Fax
line to the Fax Board.
Does the error still occur?
Go to step 3. Complete.
3 Check system operation using a
known good Fax to receive the data.
Does the error persist?
Go to step 4. Complete.
4 Check the system firmware.
Is the system firmware current?
Reseat
connections to
the I/P Board,
then go to step
5.
Reload system
firmware.
5 Replace the Fax Board (page 8-47).
Does the error persist?
Go to step 6. Complete.
6 Cycle system power.
Does the error persist?
Replace the I/P
Board
(page 8-41)
Complete.