3-132 Phaser 6128MFP Service Manual
Error Messages and Codes
Controller Error
Communication between the Scanner and the Controller has failed. The following
troubleshooting procedure applies to this error.
Applicable Errors
• 062-311: Scanner Error
• 062-321: Scanner Error
• 062-360: Scanner Sensor Error
• 062-371: Scanner Sensor Error
• 117-352: MFP Controller Error
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
■ IIT Sub Assembly, PL10.9.2
■ “Imaging” on page 10-24
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Reseat connectors P/J1001 and
P/J1002 on the I/P Board, then cycle
system power.
Does the error persist?
Replace the I/P
Board
(page 8-41),
then go to step
2.
Complete.
2 Restore system power.
Does the error persist?
Replace the IIT
Sub Assembly
(page 8-82).
Complete.
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