Xerox Phaser 6128MFP - Insert Cartridge Error

3-66 Phaser 6128MFP Service Manual
Error Messages and Codes
Insert Cartridge Error
The system does not detect the indicated Toner Cartridge. The following
troubleshooting procedure applies to these errors.
Applicable Error Codes
• 093-970: Insert Yellow Cartridge
• 093-971: Insert Magenta Cartridge
• 093-972: Insert Cyan Cartridge
• 093-973: Insert Black Cartridge
Initial Actions
• Check that the cartridge is a genuine Xerox Toner Cartridge. If not, check the
Toner Type setting. Set to Non-Xerox Toner if necessary.
• Check installation of the Toner Cartridge.
• Cycle printer power.
• If problem persists, follow the procedure below.
3 Check the toner CRUM voltage at
P/J31 on the MCU Board.
Measure the voltage across:
■ Ground <=> P/J31-3 pin (Yellow)
■ Ground <=> P/J31-7 pin (Magenta)
■ Ground <=> P/J31-11 pin (Cyan)
■ Ground <=> P/J31-15 pin (Black)
Is +3.3 V available at the indicated
CRUM connector?
Replace the
Dispense
Assembly
(page 8-91).
Go to step 4.
4 Check for +3.3 V at P/J14 on the
MCU Board.
Is 3.3 V available at P14-12?
Replace the
MCU Board
(page 8-57).
Replace the
LVPS
(page 8-47).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Toner Cartridge, PL5.1.21~24
■ MCU Board, PL9.2.13
■ Toner CRUM Harness, PL5.1.26
■ Dispense Assembly PL5.1.1
■ “Map 4 - Imaging” on page 10-9
■ “Toner Dispense” on page 10-20
Troubleshooting Procedure Table
Step Actions and Questions Yes No