Xerox Phaser 6128MFP Service Manual

3-66 Phaser 6128MFP Service Manual
Error Messages and Codes
Insert Cartridge Error
The system does not detect the indicated Toner Cartridge. The following
troubleshooting procedure applies to these errors.
Applicable Error Codes
• 093-970: Insert Yellow Cartridge
• 093-971: Insert Magenta Cartridge
• 093-972: Insert Cyan Cartridge
• 093-973: Insert Black Cartridge
Initial Actions
• Check that the cartridge is a genuine Xerox Toner Cartridge. If not, check the
Toner Type setting. Set to Non-Xerox Toner if necessary.
• Check installation of the Toner Cartridge.
• Cycle printer power.
• If problem persists, follow the procedure below.
3 Check the toner CRUM voltage at
P/J31 on the MCU Board.
Measure the voltage across:
■ Ground <=> P/J31-3 pin (Yellow)
■ Ground <=> P/J31-7 pin (Magenta)
■ Ground <=> P/J31-11 pin (Cyan)
■ Ground <=> P/J31-15 pin (Black)
Is +3.3 V available at the indicated
CRUM connector?
Replace the
Dispense
Assembly
(page 8-91).
Go to step 4.
4 Check for +3.3 V at P/J14 on the
MCU Board.
Is 3.3 V available at P14-12?
Replace the
MCU Board
(page 8-57).
Replace the
LVPS
(page 8-47).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Toner Cartridge, PL5.1.21~24
■ MCU Board, PL9.2.13
■ Toner CRUM Harness, PL5.1.26
■ Dispense Assembly PL5.1.1
■ “Map 4 - Imaging” on page 10-9
■ “Toner Dispense” on page 10-20
Troubleshooting Procedure Table
Step Actions and Questions Yes No

Xerox Phaser 6128MFP Specifications

General

Print technology	Laser
Maximum resolution	600 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	14 s
Time to first page (color, normal)	17 s
Print speed (black, normal quality, A4/US Letter)	16 ppm
Print speed (color, normal quality, A4/US Letter)	12 ppm
Scanner type	Flatbed scanner
Image formats supported	JPG, TIF
Copier resize	- %
Time to first copy (black, normal)	18 s
Copy speed (black, normal quality, A4)	16 cpm
Copy speed (color, normal quality, A4)	12 cpm
Faxing	Mono faxing
Fax speed dialing (max numbers)	200
Total input capacity	250 sheets
Total output capacity	150 sheets
Display	LCD
Market positioning	Business
Internal memory	384 MB
Card reader integrated	No
Sound pressure level (copying)	52.2 dB
Sound pressure level (printing)	14.9 dB
Maximum print size	216 x 297 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Labels, Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 216 g/m²
Power supply type	AC
Dimensions (WxDxH)	425 x 507 x 585 mm
Power requirements	120 V, 50/60 Hz
Networking features	Fast Ethernet
All-in-one functions	Copy, Fax, Scan
Standard media sizes	76.2 x 127 mm - 215.6 x 355.6 mm
Color all-in-one functions	copy, print, scan
Compatible operating systems	Windows 2000+ Mac OS X v10.3 - 10.5 Red Hat Enterprise Linux 5 Desktop SUSE Linux Desktop 10+
Dimensions (W x D x H) (imperial)	16.7 x 20 x 23 \
Acoustic power emissions (active, print, copy or scan)	62.2/30.3 dB
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Power consumption (standby)	18.4 W
Power consumption (average operating)	360 W
Sustainability certificates	ENERGY STAR
Certification	EEC, FCC
Maximum duty cycle	40000 pages per month
Recommended duty cycle	3000 pages per month
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32 °C
Non-operating relative humidity (non-condensing)	10 - 85 %