Xerox Phaser 6128MFP - Non-Xerox Toner Cartridge Error

Phaser 6128MFP Service Manual 3-65
Error Messages and Codes
Non-Xerox Toner Cartridge Error
A Toner Cartridge CRUM ID error indicates a non-Xerox cartridge is installed. The
following troubleshooting procedure applies to these errors.
Applicable Errors
• 093-960: Non-Xerox Toner Yellow Print Cartridge
• 093-961: Non-Xerox Toner Magenta Print Cartridge
• 093-962: Non-Xerox Toner Cyan Print Cartridge
• 093-926: Non-Xerox Toner Black Print Cartridge
Initial Actions
• Check the Toner Type setting. Set to Non-Xerox Toner if necessary.
• Check installation of the Toner Cartridge.
• Cycle printer power.
• If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Toner Cartridge, PL5.1.21~24
■ MCU Board, PL9.2.13
■ Toner CRUM Harness, PL5.1.26
■ Dispense Assembly PL5.1.1
■ “Map 4 - Imaging” on page 10-9
■ “Toner Dispense” on page 10-20
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Replace the affected Toner Cartridge
(page 8-13).
Does the error still occur?
Go to step 2. Complete.
2 Check Toner CRUM harness
continuity between P/J31 on the
MCU Board and these CRUM
connections:
■ Yellow: J311
■ Magenta: J312
■ Cyan: J313
■ Black: J324
Is the Toner CRUM harness
damaged?
Repair the
harness.
Go to step 3.