4-60 Phaser 6128MFP Service Manual
General Troubleshooting
Color Fax Troubleshooting
The following procedure applies to Color Faxing has failed errrors.
• Color Fax cannot be used while receiving or transmitting a Fax.
• When faxing a document from the platen, only one page can be
transmitted.
• If the Fax machine must provide color reception.
• There is no retransmission when a Color fax error occurs.
• Color Fax cannot be used by Direct Fax.
• The data of Color Fax cannot be transferred to other parties.
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
21 Is a modem sound present at
transmission?
Go to step
22.
Replace the
I/P Board
(page 8-41).
22 1. Check the Junk Fax Filter setting:
System > Admin Menu > Fax Settings
> Junk Fax Filter.
2. Is the Junk Fax Filter On?
Go to step
23.
Analyze the
Protocol
Monitor
Report.
23 Is the number of sending fax registered? Analyze the
Protocol
Monitor
Report.
Complete.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IIT Sub Asssembly (PL10.9.2) “Imaging” on page 24
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Did the user operate the Fax machine
correctly?
Go to step 2. Complete.
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No
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