Xerox Phaser 6128MFP - Page 331

Phaser 6128MFP Service Manual 4-61
General Troubleshooting
2 Does the error occur when sending a Fax? Go to step 3. Check with
the sender
on
information:
Fax machine
Original
document
Fax settings
Fax menu
3 Check the Fax settings: System > Admin
Menu > Fax Settings > Color Fax.
Is the Color Fax setting On?
Go to step 4. Turn the
Color Fax
setting On.
4 Check the original document.
Is the customer using a color document?
Go to step 5. Complete.
5 Did the user select Color Fax mode? Replace the
IIT Sub
Assembly
(page 8-82).
Complete.
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No