Xerox Phaser 6128MFP Service Manual

Phaser 6128MFP Service Manual 4-75
General Troubleshooting
Operating System and Application Problems
Windows 2000, Windows XP, Windows Server Troubleshooting
Note
For Window XP, select Classic Look or the Windows XP procedures will not
match the following procedures. To select Classic Look, click Start, Settings,
Ta sk ba r, and Start Menu. Select the Start Menu tab, and then Classic Start
Menu. Click OK.
This troubleshooting section assumes you have completed the following tasks.
• Loaded a Phaser printer PCL or PostScript printer driver.
• Printed and kept a current copy of the Configuration page.
Verify Settings
1. Verify the settings on the Configuration page.
• IP Address Source is set to: DHCP, Control Panel, BOOTP, or Auto IP
(depending on your network configuration).
• Current IP Address is set correctly. (Note this address if it is assigned by
Auto IP, DHCP, or BOOTP.)
• Subnet Mask is set correctly (if used).
• Default Gateway is set correctly (if used).
• LPR is enabled. Verify that the LPR and AppSocket settings are set as
desired.
• Interpreters: Auto, PCL, or PostScript (depending on your driver).
2. Verify that the client is logged into the network and printing to the correct
print queue. The user should also have access to the Phaser printer queue.
Verify Driver Installation
1. From the desktop, right-click My Network Places, and select Properties.
2. Right-click Local Area Connection and select Properties.
3. Click the General tab. View the list of installed network protocols to verify that
TCP/IP is installed. (For more information, contact your network
administrator.)
4. Click Install to install any components not listed, and then restart your
computer.
5. From the Start menu, select Start > Settings > Printers and Faxes.
6. Right-click the printer icon, and select Properties.
7. Click the Advanced tab. Verify that the correct printer driver is installed.
8. Click the Ports tab. Verify that the IP Address in the Print to the Following
Ports list is identical to the one on the Configuration page. You may need to
click the Configure Port button to see the IP address. If necessary, re-select
the TCP/IP number used for the printer.

Xerox Phaser 6128MFP Specifications

General

Print technology	Laser
Maximum resolution	600 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	14 s
Time to first page (color, normal)	17 s
Print speed (black, normal quality, A4/US Letter)	16 ppm
Print speed (color, normal quality, A4/US Letter)	12 ppm
Scanner type	Flatbed scanner
Image formats supported	JPG, TIF
Copier resize	- %
Time to first copy (black, normal)	18 s
Copy speed (black, normal quality, A4)	16 cpm
Copy speed (color, normal quality, A4)	12 cpm
Faxing	Mono faxing
Fax speed dialing (max numbers)	200
Total input capacity	250 sheets
Total output capacity	150 sheets
Display	LCD
Market positioning	Business
Internal memory	384 MB
Card reader integrated	No
Sound pressure level (copying)	52.2 dB
Sound pressure level (printing)	14.9 dB
Maximum print size	216 x 297 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Labels, Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 216 g/m²
Power supply type	AC
Dimensions (WxDxH)	425 x 507 x 585 mm
Power requirements	120 V, 50/60 Hz
Networking features	Fast Ethernet
All-in-one functions	Copy, Fax, Scan
Standard media sizes	76.2 x 127 mm - 215.6 x 355.6 mm
Color all-in-one functions	copy, print, scan
Compatible operating systems	Windows 2000+ Mac OS X v10.3 - 10.5 Red Hat Enterprise Linux 5 Desktop SUSE Linux Desktop 10+
Dimensions (W x D x H) (imperial)	16.7 x 20 x 23 \
Acoustic power emissions (active, print, copy or scan)	62.2/30.3 dB
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Power consumption (standby)	18.4 W
Power consumption (average operating)	360 W
Sustainability certificates	ENERGY STAR
Certification	EEC, FCC
Maximum duty cycle	40000 pages per month
Recommended duty cycle	3000 pages per month
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32 °C
Non-operating relative humidity (non-condensing)	10 - 85 %