3-128 Phaser 6128MFP Service Manual
Error Messages and Codes
Scanner Error
Scanning has failed. This troubleshooting procedure applies to these errors.
Applicable Errors
• 062-320: Scanner Error
• 062-324: Memory Full
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
■ IIT Sub Assembly, PL10.9.2
■ “Map 3 - Electrical and Drive” on page 10-8
■ “Imaging” on page 10-24
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check connectors P/J1001 and P/
J1002,on the Image Processor
Board. Reseat the connectors.
Does the error persist?
Go to step 2. Complete.
2 Clear system memory, then scan a
document.
Does the error persist?
Go to step 3. Complete.
3 Check the Color scan default setting.
Is the scan default for Color set to
Photo?
Set the default
to Color.
Go to step 4.
4 Check the Resolution scan default
setting. Is the scan default for
Resolution set to 600?
Go to step 5. Set the default
to 600.
5 Replace the IIT Sub Assembly
(page 8-82).
Does the error persist?
Replace the I/P
Board
(page 8-41).
Complete.
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