Phaser 6128MFP Service Manual 5-7
Print-Quality Troubleshooting
Print-Quality Troubleshooting
Print-Quality Defect Definitions
The following table lists the print-quality defect corrective procedure, their 
definition, and the page where each procedure is provided.
Defect Description
Procedure
Light or Undertone 
Print
The overall image density is too light in all 
colors.
page 5-8
Blank Print The entire image area is blank. page 5-10
Black Print The entire image area is black. page 5-14
Vertical Blank Lines There are faded or completely non-printed 
lines along the page.
page 5-16
Horizontal Band, 
Voids, or Streaks
There are areas of the image that are 
extremely light or are missing entirely.
page 5-18
Vertical Stripes There are black lines along the page in the 
direction of the paper travel.
page 5-20
Horizontal Stripes There are dark lines running parallel with the 
leading edge of the print.
page 5-22
Partial Band Areas of the image are extremely light or 
missing.
page 5-24
Random Spots Spots of toner are randomly scattered. page 5-26
Repeating Bands, 
Lines, Marks, or 
Spots
Recurring lines, marks, or spots on the page. page 5-28
Background 
Contamination
There is toner contamination on all or most of 
the page.
page 5-31
Skew The image is not parallel with both sides of 
the paper.
page 5-33
Damaged Media The paper is wrinkled, folded, or worn-out. page 5-35
Unfused Image The toner is not completely fused. page 5-38
Color Registration A printed yellow or black image is not 
overlapped on a cyan or magenta image 
correctly.
page 5-39
Wavy Lines The image has wavy lines. page 5-41
Incorrect 
Magnification
Incorrect magnification when copying with 
the ADF feeding.
page 5-42
Lines or Streaks 
(from ADF)
There are lines or streaks on copies from the 
ADF.
page 5-43
Spots from ADF There are spots on copies from the ADF. page 5-44