Phaser 6128MFP Service Manual 3-101
Error Messages and Codes
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Transfer Belt, Fuser, and
Imaging Unit for correct installation.
Are the parts correctly installed?
Go to step 3. Correct any
problems
found.
2 Does the error persist when the
power is turned On?
Go to step 3. Complete.
3 Run the Main Motor test (DO-00) on
(page 4-41).
Does the motor rotate?
Go to step 4. Go to step 5.
4 Check connectors P/J21 and P/J211
between the MCU Board and Main
Motor Assembly.
Are the connectors secure?
Go to step 5. Reconnect the
connectors.
5 Check the Main Drive harness
continuity. Disconnect P/J21 from
the MCU Board and P/J211 from the
Main Drive to check continuity.
Is the harness damaged?
Repair or
replace the
harness
(PL10.8.7).
Go to step 6.
6 Check the Main Drive Assembly for
correct installation.
Is the Main Drive Assembly installed
correctly?
Go to step 7. Reseat the
Main Drive
Assembly
(page 8-58).
7 Check for +24 V at J21 on the MCU
Board.
Is +24 V available at J21-2 and J21-
4 when the Interlock Switch is
closed?
Replace the
Main Drive
Assembly
(page 8-58).
Replace the
MCU Board
(page 8-57).