3-84 Phaser 6128MFP Service Manual
Error Messages and Codes
4 Does the media reach the 
Registration Rollers when fed from 
the Tray?
Go to step 7. Go to step 5.
5 Check the Manual Feed Actuator for 
damage or misalignment. Remove 
the Lower Chute (PL3.2.27) to 
examine the actuator.
Is the actuator damaged or 
misaligned?
Repair or 
replace the 
manual Feed 
Actuator In 
(page 8-28).
Go to step 6.
6 Run the Manual Feed Sensor test 
(DI-0) (page 4-39).
Use the actuator to toggle the 
sensor output.
Does the sensor operate?
Go to step 7. Go to step 10
7 Run the Registration Clutch test 
(DO-0 and DO-29) (page 4-48).
Does the Registration Clutch and 
Registration Rollers operate?
Go to step 8. Go to step 18.
8 Check the Registration Roller 
Actuator for damage or 
misalignment. Remove the Lower 
Chute (PL3.2.27) to examine the 
actuator.
Is the actuator damaged or 
misaligned?
Repair or 
replace the 
Registration 
Roller Actuator 
(PL3.2.8)
Go to step 9.
9 Run the Registration Sensor test (DI-
2) (page 4-35).
Use the Registration Actuator In to 
toggle the sensor output.
Does the sensor operate?
Replace the 
MCU Board 
(page 8-57).
Go to step 14.
10 Check connectors P/J23 and P/J233 
between the MCU Board and 
Manual Feed No Paper Sensor.
Are the connectors secure?
Go to step 11 Reconnect the 
connectors.
11 Check Left Side Harness continuity.
Disconnect P/J23 from the MCU 
Board and P/J233 from the Manual 
Feed No Paper Sensor.
Is the harness damaged?
Repair or 
replace the 
harness 
(PL10.4.18).
Go to step 12.
12 Check for +3.3 V at J23 on the MCU 
Board.
Is +3.3 V available between J23-6 
<=> ground?
Go to step 13. Replace the 
MCU Board 
(page 8-57).
13 Check Manual Feed Sensor signal.
Does the voltage between ground 
<=>J23-8 on the MCU Board change 
when the actuator blocks the 
sensor?
Replace the 
MCU Board 
(page 8-57).
Replace the 
Manual Feed 
Sensor 
(page 8-27).
Troubleshooting Procedure Table  (continued)
Step Actions and Questions Yes No