Phaser 6128MFP Service Manual 3-53
Error Messages and Codes
Jam at Scanner
A media jam has occurred at the ADF. This troubleshooting procedure applies to
these errors.
Applicable Errors
• Jam at Scanner
• 005-121: Job was Finished
Initial Actions
• Check media type and condition.
• Check the media path for debris or excessive roller wear.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
■ ADF Assembly, PL10.10.1
■ “Map 3 - Electrical and Drive” on page 10-8
■ “ADF” on page 10-23
■ “Imaging” on page 10-24
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the original document.
Does the document meet the ADF
specifications?
Go to step 2. Use the
document
glass.
2 Check the ADF.
Is the ADF completely closed?
Go to step 3. Close the ADF.
3 Check the ADF Feed Roller for
damage or excessive wear.
Is the roller damaged or worn?
Replace the
ADF Feed Roller
(page 8-77).
Go to step 4.
4 Check the connectors P/J1002 and
P/J1003 on the I/P Board.
Are the connections secure?
Go to step 5. Secure the
connectors.
5 Replace the ADF Assembly
(page 8-79).
Does the error persist?
Replace the I/P
Board
(page 8-41).
Complete.
To Next Page
Loading...
