Phaser 6128MFP Service Manual 5-31
Print-Quality Troubleshooting
Background Contamination
There is toner contamination on all or most of the page. The contamination
appears as a very light gray dusting.
Initial Actions
• Check the paper transfer path.
• Ensure there are no debris on the transfer path.
Troubleshooting Reference Table
Applicable Notes Example Print
■ Erase LED Assy (PL4.1.8)
■ Imaging Unit (PL4.1.21)
■ Transfer Belt (PL6.1.7)
■ IP Board (PL10.6.6)
■ MCU Board (PL10.7.7)
■ LVPS Harness Assy (PL10.8.14)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Inspect the media path.
Are there obstructions in the media
path?
Clean the
paper path
(refer to
“Cleaning” on
page 7-2), then
go to step 2.
Go to step 3.
2 Is the image printed correctly? Complete Go to step 3.
3 Print the Windows test page after
printing the Demo page (Menu >
Information Pages > Demo Page,
or running Service Mode > Test
Print > Toner Pallet Check).
Is the image printed correctly?
Complete Go to step 4.
4 1. Open the Front Cover, and remove
the Imaging Unit.
2. Defeat the safety interlock switch.
Do the four erase LEDs light
correctly?
Go to step 7. Go to step 5.