3-126 Phaser 6128MFP Service Manual
Error Messages and Codes
Scanner and Copier Errors
PC Scan Time Out
017-988 occurs due to:
• Specified destination folder does not exist on the PC.
• Black and White scanning was performed with JPEG specified as the image
format.
• There was no request from the PC within 30 seconds after Scan to Application
was set via the printer menu.
Applicable Error
• 017-988: Scan Time Out
Initial Actions
• Check for scanner driver installation
• Check connections between the PC and printer (USB)
• Cycle system power.
• If the problem persists, follow the procedure below
.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board (PL10.6.6)
■ USB Cable
“System Control” on page 10-22
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the USB cable connection.
Reconnect the PC and the printer.
Does the error persist?
Go to step 2. Complete.
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