Phaser 6128MFP Service Manual 4-53
General Troubleshooting
2. Cannot dial.
Cause: No connection. Incorrect setup of dial type and/or line type.
Corrective Action: Reconnect the telephone line. Reset the dial type and/or
line type to correct the settings.
Reception Fault
1. Cannot Receive.
a. Answering mode is incorrect.
Cause: The answering mode is set to TEL Mode in the Fax Settings: System --
> Admin Menu --> Fax Settings --> Ans Select.
Corrective Action: Change the answering mode from TEL Mode to other
mode (i.e., FAX Mode, TEL/FAX Mode, Ans/FAX Mode, DRPD Mode...).
b. Fax memory is full.
Cause: An attempt was made to send document data in excess of the
available memory capacity.
Corrective Action: On the receiving side, wait until the current fax job is
printed completely.
c. The printer displays some fault messages.
Cause: A fault occurred in the printer.
Corrective Action: Refer to the appropriate fault error procedures to resolve
the problem.
d. Distinctive ring pattern detection fails.
Cause: The distinctive ring pattern set for the DRPD mode is incorrect
(applicable only in USA and Canada).
Corrective Action: Check the ring pattern provided by the telephone service
provider, and select the correct pattern for fax.
e. Cannot detect Calling Tone (CNG) signal.
Cause: Communication fails in TEL/FAX mode or Ans/FAX mode.
Corrective Action: Ground the printer properly.
f. Cannot detect off-hook.
Cause: Communication fails in TEL/FAX mode or Ans/FAX mode.
Corrective Action: Set Extel Hook Thresh to Higher: System --> Admin Menu -
-> Fax Settings --> Extel Hook Thresh.
Off-hook detection is indicated by a change in the Control Panel display
on receipt of an off-hook signal from an external telephone.
2. Problem with printing quality, such as corrupted image, lines in image, or top/
bottom cut off.
a. If copy function is normal.
Cause: Degraded telephone line connection is caused by noise, etc., or a fault
is sending Fax’s scanner.
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