Phaser 6128MFP Service Manual 3-93
Error Messages and Codes
Collate Full Error
Memory is full and cannot receive additional data. Print job requires additional
memory. The following troubleshooting procedure applies to this error.
Applicable Error
• 016-981: Collate Full Error
Initial Actions
• Install additional memory
• Resize the RAM Disk to hold larger files.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6
■ Memory Card, PL10.6.8
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Reduce the RAM Disk size setting to
allow space for collation.
Does the error persist?
Go to step 2. Complete.
2 Print the Configuration Page:
System > Information Pages >
Configuration.
Does the memory amount listed
match the installed memory?
Go to Step 3. Reseat the
Memory Card
and reprint the
Configuration
page to check
memory.
3 Partition the print job.
Does the error still occur?
Replace the
Image
Processor Board
(page 8-41).
Complete.
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