3-68 Phaser 6128MFP Service Manual
Error Messages and Codes
Non-Xerox Toner
The Printer does not have a genuine Xerox Print Cartridge installed. The following
troubleshooting procedure applies to this error.
Applicable Error
• Non-Xerox Toner
Initial Actions
• Check the Toner Cartridge manufactuer.
• Cycle printer power.
• If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Image Processor Board, PL10.6.6.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the cartridge a Xerox cartridge? Go to step 2. Complete.
2 Check the Non-Xerox Toner setting
in the Set Up menu.
Is the
Set the value to
Off.
Go to step 3.
3 Check the installed cartridges by
replacing each with known good
cartridges.
Does the error persist?
Replace the I/P
Board
(page 8-41).
Complete.
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