Central management Digi Remote Manager support
IX20 User Guide
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Digi Remote Manager support
Digi Remote Manager is a hosted remote configuration and management system that allowsyou to
remotely manage a large number of devices. Remote Manager includes a web-based interface that
you can use to perform device operations, such asviewing and changing device configurationsand
performing firmware updates. Remote Manager servers also provide a data storage facility. The Digi
Remote Manager is the default cloud-based management system, and is enabled by default.
To use Remote Manager, you must set up a Remote Manager account. To set up a Remote Manager
account and learn more about Digi Remote Manager, go to http://www.digi.com/products/cloud/digi-
remote-manager.
To learn more about Remote Manager featuresand functions, see the Digi Remote Manager User
Guide.
Certificate-based enhanced security
Beginning with firmware version 22.2.9.x, the default URL for the device's Remote Manager connection
isedp12.devicecloud.com. This URL is required to utilize the client-side certificate support. Prior to
release 22.2.9.x, the default URL was my.devicecloud.com.
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If your Digi device isconfigured to use a non-default URL to connect to Remote Manager,
updating the firmware will not change your configuration. However, if you erase the device's
configuration, the Remote Manager URL will change to the default of edp12.devicecloud.com.
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If you perform a factory reset by pressing the ERASEtwice, the client-side certificate will be
erased and you must use the Remote Manager interfaceto reset the certificate. Select the
device in Remote Manager and select Actions> Reset Device Certificate.
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The certificate that is provided to the client by Remote Manager is signed by a specific
certificate authority, and the device isexpecting that same certificate authority. If your IT
infrastructure usesits own certificate-based authentication, thismight cause the device to
interpret the certificate provided by Remote Manager as being from an incorrect certificate
authority. If this is the case, you need to include an exception to allow edp12.devicecloud.com
to authenticate using its own certificate.
The new URL of edp12.devicecloud.com isfor device communication only. Use
https://remotemanager.digi.com for user interaction with remote manager.
Firewall issues
To utilize the certificate-based security, you may need to open a port through your firewall for egress
connectivity to edp12.devicecloud.com. TCPport 3199 isused for communication with Remote
Manager.
Configure your device for Digi Remote Manager support
By default, your IX20 device is configured to use for central management.
Additional configuration options
These additional configuration settings are not typically configured, but you can set them asneeded:
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Disable the Digi Remote Manager connection if it is not required. You can also configure an
alternate cloud-based central management application.
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