3-46 Phaser 4500/4510 Service Manual
Error Messages and Codes
6 1.Remove the stacker cover
(page 8-113).
2.Manually turn the lower stacker
roller, upper stacker roller, and each
gear.
Do both rollers and all gears rotate
smoothly?
Go to step 7. Replace the
parts
preventing
rotation.
7 Check the paper transfer at the lower
stacker roller and pinch roller:
1.Insert paper between lower stacker
roller and pinch roller from below
the stacker.
2.Manually rotate gear 19/37 in the
CCW direction.
Is the paper transferred smoothly?
Go to step 8. Replace the
defective parts.
8 1.Enter Service Diagnostics, and from
the Motors/Fan Tests menu
select the Stacker Motor test.
2.Check the stacker motor assembly
Does stacker motor assembly rotate
normally?
Replace the
HVPS/engine
logic board
(page 8-73).
Go to “Stacker
Motor
Assembly” on
page 4-55.
Troubleshooting Procedure (continued)
Steps Actions and Questions Yes No
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