Phaser 4500/4510 Service Manual 3-19
Error Messages and Codes
Operating System and Application Problems
Troubleshooting tips and more information are also available on the Xerox
web site at: www.xerox.com/office/support
.
Macintosh Printing Problems
Image Never Prints
1. Printer acts as if it is receiving data, but nothing comes out of the printer
or it goes back to “Ready” mode without printing. The most likely cause is
a PostScript error occurred in the printer.
2. Power cycle the printer and try printing again.
3. Make sure that the correct Phaser 4500/4510 printer icon was selected in
the Chooser. Try printing the job again.
4. In the Chooser or the print dialog, switch background printing to off. Try
printing the job again.
5. If the error returns, turn ON the PostScript error handler through the
control panel PostScript Error Info in the Support menu, or CentreWare IS
and print the document again. Take note of the information on the error
page that just printed.
6. Select the appropriate Phaser 4500/4510 PPD with the LaserWriter
Driver or application. Not selecting the appropriate PPD can cause
PostScript errors.
7. Select a different document from the application and try to print. If the
PostScript error does not occur, then the original document may be
causing the problem.
8. Image is rotated 90 degrees.
9. In the application's Page Setup, make sure that the image is selected to
print in portrait or landscape orientation to match the document. Also,
ensure the selected paper size is correct.
Windows Printing Problems
Image Never Prints
1. Try printing a test page from the printer driver’s properties dialog box.
2. Try printing from another application.
3. Try printing to another printer.
4. Try printing from another computer.
5. If the error returns, turn ON the PostScript error handler through the
control panel PostScript Error Info in the Support menu, or CWIS and
print the document again. Take note of the information on the error page
that just printed.
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