Phaser 4500/4510 Service Manual 3-37
Error Messages and Codes
Jam at Tray N
Paper arrives late at the registration sensor.
Diagnostic Error Codes
E2-11: Feed Jam 2 at Tray 1
E2-12: Feed Jam 2 at Tray 2
E2-13: Feed Jam 2 at Tray 3
E2-14: Feed Jam 2 at Tray 4
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ 150-sheet feeder assembly
■ 150-sheet paper cassette
■ Registration sensor
■ Registration actuator
■ Feeder 1 chute assembly
■ HVPS/engine logic board
■ LVPS
■ Feeder 2 chute assembly
■ Feed clutch assembly
■ Retard roller
■ Turn roller clutch
■ Optional 550-sheet feeder
■ 550-sheet feeder assembly
■ 550-sheet paper cassette
■ “150-Sheet Feeder, 550-Sheet Feeder, Main
Fan” on page 10-27
■ “P4500: 24 V Interlock, Rear Cover Switch,
Main Motor, Sub Fan, Exit Motor Assembly” on
page 10-21
■ “Print Engine Wiring Diagrams” on page 10-19
■ “Print Engine Plug/Jack Locator” on page 10-3
Troubleshooting Procedure
Steps Actions and Questions Yes No
1 Check the paper size setup.
Does the paper size in use match the
size set up by the end guide
assembly or by the driver on the PC?
Go to step 2. Replace the
paper, or
change the
paper size
setup.
2 Does the error occur when the power
is turned ON?
Go to step 3. Go to step 6.
3 Check the condition of the paper in the
tray.
Is the paper crumpled, damaged,
damp, or out of specification?
Replace the
paper.
Go to step 4.
4 Check the paper at the registration
sensor.
Does the paper remain at the
registration sensor?
Remove the
paper, and go to
step 5.
Go to
“Registration
Sensor” on
page 4-17.
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General
Weight and Dimensions
