Phaser 4500/4510 Service Manual 3-43
Error Messages and Codes
Jam At Exit; Open Rear/Top Cover To Clear
Diagnostic Error Codes
E4-0 Exit Jam 3
E4-2 Exit Jam 1
E4-3 Exit Jam 2
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ Fuser assembly
■ HVPS/engine logic board
■ Fuser assembly harness
■ Exit motor assembly
■ LVPS
■ Exit pinch roller
■ Exit Assembly
■ 150-sheet paper cassette
■ 550-sheet paper cassette
■ “Fuser Assembly, Power Switch” on page 10-25
■ “P4500: 24 V Interlock, Rear Cover Switch,
Main Motor, Sub Fan, Exit Motor Assembly” on
page 10-21
■ “150-Sheet Feeder, 550-Sheet Feeder, Main
Fan” on page 10-27
■ “Print Engine Wiring Diagrams” on page 10-19
■ “Print Engine Plug/Jack Locator” on page 10-3
Troubleshooting Procedure
Steps Actions and Questions
Yes No
1 Check the condition of the paper in the
tray.
Is the paper crumpled, damaged,
damp, or out of specification?
Replace the
paper.
Go to step 2.
2 Check the paper size setup.
Does the paper size in use match the
size setup by the End Guide or by the
driver on the PC?
Go to step 3. Replace the
paper, or set up
the paper size
correctly.
3 Does the error occur when the power
is turned ON?
Go to step 4. Go to step 6.
4 Check for paper in the Fuser at the exit
Sensor Actuator.
Is there any remaining paper in the
Fuser?
Remove the
paper, and go to
step 5.
Go to step 8.
5 Does the error occur when the power
is turned ON?
Go to step 8. Go to step 6.
6 Enter Service Diagnostics, and from
the Engine Test Print menu select
Print Test Pattern.
Does the error occur?
Go to step 7. Problem solved.
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Weight and Dimensions
