3-64 Phaser 4500/4510 Service Manual
Error Messages and Codes
Tray 2 Paper Is Low
Error Indication
Tray 2 Paper is Low
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ Low paper sensor
■ Low paper actuator
■ Bottom plate assembly
■ HVPS/engine logic board
■ 550-sheet paper cassette
■ 550-sheet feeder assembly
■ “150-Sheet Feeder, 550-Sheet Feeder, Main
Fan” on page 10-27
■ “Print Engine Wiring Diagrams” on page 10-19
■ “Print Engine Plug/Jack Locator” on page 10-3
Troubleshooting Procedure
Steps Actions and Questions Yes No
1 Insert a paper cassette filled with
paper into tray 2.
Does the error still occur?
Go to step 2. Problem solved.
2 1.Remove the paper cassette from
tray 2.
2.Manually operate the low paper
actuator.
Does the low paper actuator move
smoothly?
Does the low paper actuator go into
the sensor part of low paper sensor
when the flag is pushed up?
Does the low paper actuator go out of
the sensor part of low paper sensor
when the flag is released?
Go to step 3. Replace the low
paper actuator.
3 Manually push and release the bottom
plate assembly.
Does the bottom plate assembly
move the low paper actuator
normally?
Go to step 4. Replace the
paper cassette.
4 Enter Service Diagnostics, and from
the Sensor Tests menu select the
Tray 2 Low Paper test.
Is the correct state reported when the
low paper actuator is manually
actuated?
Replace the
HVPS/engine
logic board
(page 8-73).
Go to “Low
Paper Sensor”
on page 4-21.
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