Phaser 4500/4510 Service Manual 3-65
Error Messages and Codes
No Paper in Tray 3/No Paper in Tray 4
Error Indications
No Paper in Tray 3
No Paper in Tray 4
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ HVPS/engine logic board
■ LVPS
■ No paper sensor
■ No paper actuator
■ Optional 150-sheet paper
feeder
■ 550-sheet paper cassette
■ “550-Sheet Feeder General Wiring Diagram” on
page 10-32
■ “550-Sheet Feeder Signal Diagram” on
page 10-33
■ “550-Sheet Feeder Plug/Jack Locator” on
page 10-12
Troubleshooting Procedure
Steps Actions and Questions Yes No
1 Is there any paper in tray 3 or tray 4? Go to step 2. Add paper.
2 Is the bottom plate assembly
(PL20.3.10) lifted correctly?
Go to step 3. Remove the
550-Sheet
paper cassette,
then re-install it
correctly.
3 1.Remove the paper cassette.
2.Manually operate the no paper
actuator.
Does the no paper actuator move
smoothly?
Go to step 4. Replace the no
paper actuator.
4 Check the no paper sensor:
1.Remove the print cartridge.
2.Enter Service Diagnostics, and from
the Sensor Tests menu select the
tray 3 or tray 4 No Paper test.
3.Manually operate the no paper
actuator.
Does the sensor correctly report the
position of the sensor actuator?
Replace the
HVPS/engine
logic board
(page 8-73).
Go to “Optional
550-Sheet
Feeder No
Paper Sensor”
on page 4-41.