Xerox Phaser 6128MFP - Page 326

4-56 Phaser 6128MFP Service Manual
General Troubleshooting
Troubleshooting Procedure
Applicable Parts Wiring and Plug/Jack Map References
■ Image Processor Board, PL10.6.6 ■ “Map 3 - Electrical and Drive” on
page 10-8
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1. Check the telephone services for
screening feature such as blocking
unwanted calls, etc.
2. Is the line identified?
Go to step 2. Go to step 4.
2 1. Manually dial any local phone number
using touch tone, pulse 20PPM and
pulse 10PPM in this order.
2. Is there a connection?
Go to step 3. Request the
phone
company for
a line repair.
3 1. Manually dial any out-of-area phone
number.
2. Is there a connection?
Go to step 6. Check if the
transmission
route
consists of
multiple
telephone
service
providers.
Confirm that
your
telephone
line supports
faxing.
4 1. Check the line type.
■ Confirm that the line is not an ISDN/
xDSL/IP phone line but an analog line.
■ If no dial tone is present at Off hook,
the line may be faulty.
2. For PSTN:
■ Is there a continuous tone present at
the hook?
■ Does the cable have 2 conductors?
Manually
dial any local
phone
number
using touch
tone.
Go to step 5.
5 Is the line a PBX? Go to step 8. Request the
telephone
company for
a line repair.