Diagnostics Generate a support report
IX20 User Guide
1080
Note Information logged on the device will be erased when the device ispowered off or rebooted to
avoid unnecessary wear to the flash memory. See Configure optionsfor the event and system logs for
more information on how to enable persistent system logs.
Use 7-Zip or any other file-archiving utility to extract a support report. Its contents are organized into
the following directories:
/etc
This folder most notably contains a running list of the cellular connectionsthat have been registered
by the device's radio.
Directory Filename Notes
/etc version Activefirmware version
/etc/config mn.json Cellular connectionslogged as having been engaged by
the radio; establishes previousAPNassociations
/opt
Information stored here persistsbetween reboots and system resets.
Directory Filename Notes
/opt/log_last messages With persistent system logsenabled, syslog info will be
stored in the /opt directory which isn't erased after
reboots or system resets
/tmp
Output from a seriesof diagnostic queriesis stored in a randomly generated sub-directory within
/tmp. When combing through these logs, pay particular attention to config_dump-public (to verify
local device settings) and mmcli-dump (to validate the cellular connection status).
Directory Filename Notes
/tmp/#* *# is generated at random
arp_-nv The table of IP-addressto MAC-addresstranslations
used by the address resolution protocol (ARP)
arptables_-nvv_-L The tables of ARPpacket filter rules in the Linux
kernel
cat_procmeminfo Abreakdown of memory utilization at the time when
the support report wasgenerated
config_dump-
public
The device's current settings, scrubbed of passwords
and preshared keys
conntrack_-L Alist of all currently tracked connectionsthrough the
system
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