1340
Voice Prompting Messages (Continued)
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically
play a
recorded message when a user answers the call. This recorded message should
describe the 900
service features and cost. The 900 Preamble ensures that the caller is
always aware that they have
accessed a 900 pay-per-call service. A system user cannot
converse with the caller until the preamble
message ends. If the caller hangs up before the
message completes, they are not charged for the call. If
the caller waits for the message to
end, they can talk to a system user and call charging begins. The
system answers as many
900 calls as there are available VRS ports. If a 900 calls comes in when all
VRS ports are
busy, the call does not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting
application. When
a receptionist answers a call, the VRS can play a preamble message such
as, “Welcome to ABC
Company. How can I help you?” When the caller replies, the
receptionist answers, “One moment
please,” and quickly extends the call to the desired party.
This ensures that all incoming calls are
answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any multiline terminal user can find
out the
time, date or the extension number while their telephone is idle (on-hook). The time
and date check
saves the user time since they do not have to look for a clock or calendar.
Hearing the extension number
conveniently identifies non-display multiline terminals. To find
out their extension number, the user can
press 6 (for Number). To listen to the time and date,
the user can press 8 (for Time/Date).
A user dials 8 for the date.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
The date is A user dials 8 for the date.
The time is A user dials 8 for the time.
AM
PM
This message will play when . . .
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