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Troubleshooting
The table below shows possible Error messages and Causes:
Error Messages and Causes
Mailbox XXX does not exist.
(XXX = mailbox number)
The mailbox does not exist
The mailbox is being used by another
session
When the mailbox is being used by another session, either PC or
telephone.
There is no available space in the SD.
When there is no available space in the SD.
The file is being used by another session.
Please try again later.
When the file to be downloaded is being used by another session,
either PC or telephone.
The selected file has already been deleted.
When the file selected for download has already been deleted.
The file is being used by another session.
Please try again later.
When the file selected for deletion is being used by another
session.
The selected file has already been deleted.
When the file selected for deletion has already been deleted.
Cannot upload the file since the original file is
being used by another session. Please try
again later.
When the file to be replaced is being used when trying to upload
the replacement.
Operation
Listening to Voice Mail Messages using User Admin Mode (UA):
All messages stored on the InMail can be accessed via the Mailbox User Mode for playback or
deletion.
1.
To login, open an Internet browser and enter the IP of the SV9100 LAN port in the address line.
At default, the IP address is 192.168.0.10.
2.
At the login screen enter username = USER1 and password = 1111.
3.
You will then see the main menu, click on the InMail Audio Up/Download icon.
4.
Choose the extension number to be changed and make sure Audio Data is set to Incoming
Messages.
The message numbers correspond to the same message number when accessed via the telephone.
Message 1 is the first message, message 2 is the second message, etc.
5.
To delete a message, click on the red X to the right of the appropriate message.
6.
To listen to a message:
Click on the download icon to the right of the message you want to hear.
Depending on browser settings, a security prompt may appear.
Click on the menu and choose to allow the file to download.
Depending on Windows configuration, you may be prompted again to either Open or Save
the message. To listen, click Open and the default WAV file player will play the message. To
save the message, click on the Save icon and browse to the location where the message
will be saved on a local PC.
Listening to Voice Mail Messages using Mailbox User Mode (UB):
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