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Account Code - Forced/Verified/Unverified
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk
calls. The system has two types of Forced Account Codes:
Forced Account Codes (Unverified)
Forced Account Codes require an extension user to enter an Account Code every time they place
a trunk call. If the user does not enter the code, the system prevents the call. As with Account
Codes, the extension user can elect to enter an Account Code for an incoming call. However, the
system does not require it. Forced Account Codes do not block emergency assistance (911)
calls.
Once set up in system programming, you can enable Forced Account Codes trunk-by-trunk. In
addition, Forced Account Codes can apply to all outside calls or only long distance calls. Forced
Account Codes for Toll Calls restricts calls according to the following chart:
Does not require Account Code
Does not require Account Code
Does not require Account Code
Does not require Account Code
Does not require Account Code
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to a list of up
to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code
dialed is not in the list, the system prevents the call. Verified Account Codes can have 3~16 digits
using the characters 0~9 and #. During programming, you can use “wild cards” to streamline
entering codes into system memory. For example, the entry 123@ lets users dial Verified Account
Codes from 1230 through 1239.
Operator Notification
To prevent Account Code abuse, the system can notify the operator each time an Account Code
violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if
Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom
call to the attendant and a RESTRICT message in the operator display.
Account Codes for Incoming Calls
The system allows extension users to enter Account Codes for incoming calls. When this option is
enabled, a user can dial * while on an incoming call, enter an Account Code, and then dial * to return to
their caller. If the option is disabled, any digit the user dials after answering an incoming call outdials on
the connected trunk.
Hiding Account Codes
Optionally, Account Codes can be hidden from a telephone display. This prevents, for example, an
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