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Call Redirect
Description
Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an
operator, voice mail, or another extension) without answering the call. This can be useful if you are on a
call and another rings in to your extension. Press the Call Redirect key to transfer the call, allowing you
to continue with your current call.
This feature works with the following calls: Normal trunk call
DID
DISA
DIL
E&M
ICM
The following calls cannot be redirected with the feature:
Contact Centre
Transferred
Department Group (all ring mode)
Door Box
Virtual Extension
Conditions
After pressing the Call Redirect key, the call does not recall to the extension.
The predefined destination must be an extension number or voice mail pilot number.
When a call is Redirected to another phone it does not follow the forwarding on that phone.
A call cannot be redirected across a CCIS Network.
Default Settings
Enabled
System Availability
Terminals
All Multiline Terminals
Required Component(s)
None
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