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Directed Call Pickup
Description
Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows
a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup,
an extension user can pick up:
Trunk calls (i.e., Ring Group calls)
Direct Inward Lines
Transferred trunk calls
Transferred Intercom calls
Ringing and voice-announced Intercom calls
Conditions
Calls which were on hold or transferred which recall the extension can be answered using
Directed Call Pickup.
Personal Park also uses the Directed Call Pickup code.
Voice Mail Park and Page also uses the Directed Call Pickup code.
Directed Call Pickup cannot be used to pick up a call ringing at a agent.
Default Settings
Enabled
System Availability
Terminals
All Terminals
Required Component(s)
None
Related Features
Call Arrival (CAR) Keys
Department Calling
Group Call Pickup
Hold
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