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Class of Service Options (Hold/Transfer
Service) – Group Hold Initiate
Turn Off or On an extension ability to initiate a
Group Hold.
Class of Service Options (Hold/Transfer
Service) – Group Hold Answer
Turn Off or On an extension ability to pick up a
call on Group Hold.
Class of Service Options (Hold/Transfer
Service) – Automatic On-Hook Transfer
Turn Off or On an extension ability to use
Automatic On-Hook Transfer.
Class of Service Options (Hold/Transfer
Service) – Call Forwarding Off-Premise
(External Call Forwarding)
Turn Off or On an extension user ability to set
up Call Forwarding Off-Premise at the
extension.
Class of Service Options (Hold/Transfer
Service) – Operator Transfer After Hold
Callback
Turn Off or On an extension ability to have a
call which recalls from hold transfer to the
operator.
Class of Service Options (Hold/Transfer
Service) – Trunk-to-Trunk Transfer
Restriction
Turns Off or On the Trunk-to-Trunk Transfer
Restriction. If enabled, Trunk-to-Trunk Transfer
is not possible.
Class of Service Options (Hold/Transfer
Service) – VRS Personal Greeting (Message
Greeting)
Turn Off or On an extension user ability to dial
Service Code 616 to record, listen to or erase
the Personal Greeting Message.
Class of Service Options (Hold/Transfer
Service) – Call Redirect
Turn Off or On an extension user ability to
transfer a call to a predefined destination (such
as an operator, voice mail, or another
extension) without answering the call.
Class of Service Options (Hold/Transfer
Service) – Department Group Trunk-to-
Trunk Transfer (Each Telephone Group
Transfer)
Turn Off or On the ability of an extension in a
Department Group to use the Trunk-to-Trunk
Forwarding service codes.
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