NEC Univerge SV9100 - Page 271

271
Program
Number
Program Name/Description
Input Data
Default
20-06-01
Class of Service for Extensions
Assign a Class of Service (COS) to an
extension. There are 15 Classes of Service that
can be assigned. Assign eight entries, one for
each Night Service Mode.
Day Night/Mode: 1 ~ 8
Class of Service of Extensions
(1 ~ 15)
Extension port
101 = Class 15
All other
extension port =
Class 1
20-13-06
Class of Service Options (Supplementary
Service) – Automatic Off-Hook Signaling
(Automatic Override)
Allow a busy extension user to Manually (0) or
Automatically (1) receive off-hook signals.
This setting is to receive incoming call
signaling information during call queuing.
0 = Off
1 = On
COS 1 ~ 15 = 1
20-13-33
Class of Service Options (Supplementary
Service) – Contact Centre Supervisor’s
Position Enhancement
Set this option to On for the operator to use
service codes in Program 11-13-10 ~ 11-13-13.
0 = Off
1 = On
COS 1 ~ 15 = 0
20-13-39
Class of Service Options (Supplementary
Service) – Contact Centre Queue Status
Display
Turn Off or On the Contact Centre Queue
Status Display for an extension Class of
Service. Any extension, which has this option
enabled, also hears the queue alarm.
0 = Off
1 = On
COS 1 ~ 15 = 0
22-01-11
System Options for Incoming Calls – VRS
Waiting Message Interval Time
Setup the sending duration time of the Auto –
Attendant & Queuing. The message is
repeatedly sent out during the specified time.
0 ~ 64800 seconds
20
30-01-01
DSS Console Operating Mode
Set the mode of the system DSS consoles. The
entry for this option applies to all the system
DSS consoles.
0 = Business Mode
1 = Hotel Mode
2 = Contact Centre Monitor
Mode
3 = Business/Contact Centre
Mode
0
30-05-04
DSS Console Lamp Table – Contact Centre
Agent Busy
Define the LED patterns for functions on the
DSS consoles. The entry for this option applies
to all the system DSS consoles.
0 ~ 7 (Lamp Pattern Data)
7 (On)
30-05-05
DSS Console Lamp Table – Out of Schedule
(Contact Centre DSS)
Define the LED patterns for out of schedule
(Contact Centre/DSS) functions on the DSS
consoles.
0 ~ 7 (Lamp Pattern Data)
0 (Off)
30-05-06
DSS Console Lamp Table – Contact Centre
Agent Log Out (Contact Centre DSS)
Define the LED patterns for functions on the
DSS consoles.
0 ~ 7 (Lamp Pattern Data)
5 (IL)
30-05-07
DSS Console Lamp Table – Contact Centre
Agent Log In (Contact Centre DSS)
Define the LED patterns for functions on the
DSS consoles.
0 ~ 7 (Lamp Pattern Data)
4 (IR)