5-44 Phaser 4500/4510 Service Manual
Print-Quality Troubleshooting
Skewed Image Troubleshooting Procedure
Step Actions and Questions Yes No
1 Run 5 Test Prints, single 
sided, from each paper 
tray. If the printer has a 
duplex unit, run five 
duplexed prints from 
each tray.
Does the skewed image 
appear only on duplexed 
prints?
■ Check the fuser assembly. 
Check for worn parts or 
rollers. Check for 
obstructions or 
contamination. Clean or 
replace as necessary.
■ Check all rollers and drives 
in the Exit Assembly. Check 
for obstructions or 
contamination. Clean or 
replace as necessary.
■ Check the duplex unit. 
Check for worn parts or 
rollers. Check for 
obstructions or 
contamination. Clean or 
replace as necessary.
■ Check the chute between 
the duplex unit and the 
registration rollers. Check for 
worn parts or rollers. Check 
for obstructions or 
contamination. Clean or 
replace as necessary.
2 The skewed image 
occurs on prints fed from 
all trays.
■ Check the registration 
sensor. Check actuation and 
for obstructions or 
contamination. Clean or 
replace if necessary.
■ Check the registration 
rollers. Clean or replace if 
necessary.
■ Check the transfer roller 
and bearings. Clean or replace 
if necessary.
■ Check the print cartridge. 
Replace if necessary.
■ Check the chute Transport 
Assembly. Check for 
obstructions or 
contamination. Clean or 
replace as necessary.
Go to step 3.
3 The skewed image 
occurs on prints fed from 
tray 1.
■ Check the tray 1 feed 
rollers. Clean or replace if 
necessary.
■ Check the tray 1 nudger 
roller. Clean or replace if 
necessary.
■ Check the tray 1 retard 
roller. Clean or replace if 
necessary.
■ Check the feed chute 
between tray 1 and the 
registration rollers. Check for 
obstructions or 
contamination. Clean as 
necessary.
■ Check condition of paper 
tray. Replace if necessary.
Go to step 4.