1274
Related Features
Call Arrival (CAR) Keys
Call Forwarding
Contact Centre
Transfer
InMail
Voice Response System (VRS)
Guide to Feature Programming
Department Group Pilot Numbers – Dial
Assign pilot numbers to the Extension
(Department) Groups you set up in Program
16-02-01 ~ Program 16-02-10.
Programmable Function Keys
Assign a Uniform Call Distribution key (46) so
extension users can install or remove
themselves from the Uniform Call Distribution
Group. Additional keys can also be assigned for
Department Group features Automatic Transfer
(56), immediate calling destination (58),
delayed calling destination (59), and DND
destination (60).
Line Key 1 ~ 48
0 ~ 99 (Normal Function Code
851 by default)
*
00 ~
*
99 (Appearance
Function Code) (Service Code
852 by default)
Department Group Basic Data Setup –
Department Name
Assign a name to the Extension (Department)
Groups.
Maximum of 12 characters.
Department Group Basic Data Setup –
Department Calling Cycle
Set the call routing for Department Calling.
Routing can be either circular (cycles to all
phones in group) or priority (cycles to highest
priority extension first)
Set to 1 for UCD.
0 = Normal Routing (Priority)
1 = Easy – UCD Routing
(Circular)
Department Group Basic Data Setup –
Department Routing When Busy (Auto Step
Call)
Set how the system routes an Intercom call to a
busy Department Group member. Intercom
callers can hear busy or route to the first
available Department Group member. This
occurs only for calls to the extension directly,
not the department number assigned in
Program 11-07.
0 = Normal (Intercom caller to
busy department member hears
busy)
1 = Circular (Intercom callers to
busy department member routes
to idle member)
Department Group Basic Data Setup –
Hunting Mode
Set the action taken when a call reaches the
last extension of the department group.
0 = Last extension is called and
hunting is stopped
1 = Circular
To Next Page
Loading...
