Xerox WorkCentre 3615

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-167
FIP 1. 97
018-729 Google Cloud Print Timeout Error
Cause:
A timeout has led to an error.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status and the network settings.
2. The network may be congested.
3. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
4. Update to the latest F/W.
5. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 98
018-730 Google Cloud Print Network Other Error
Cause:
A network-related internal error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status and settings. Contact customer support if the issue
recurs. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
2. Update to the latest F/W.
3. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).