Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-19
Status Code List (3610)
Note: Be aware that the error code that shows up on the UI for some errors does not have the
same chain link code that will be displayed in the Error History report.
Note: When the LCD Message column displays ‘-’, ’xxxxxxxx’, the LCD doesn’t display any
messages (it displays only the Status code), the error is dealt with internally. When the LCD
Message column displays ’xxxxxxxx Duplicate IPv6 Add….’, the LCD doesn’t display any
messages (displays only the Status code).
Status
Code
(3610)
LCD Message Name/Description of Error FIP
004-310
Reseat Feeder
Power Off/On
Error 004-310
Power Off/On
<IOT Option Feeder I/F Failure>
Cause:
The Option Feeder communication failure is
detected.
FIP 1. 01
010-317
Insert Fuser
010-317
Insert Fuser
Power Off/On
<FUSING ASSEMBLY Detached>
Cause:
FUSING ASSEMBLY detached is detected.
FIP 1. 04
010-397
Fuser Error
Power Off/On
Error 010-397
Power Off/On
<FUSING ASSEMBLY Failure>
Cause:
The operation error of FUSING ASSEMBLY
(Temperature anomaly error etc.) is detected.
FIP 1. 04
016-338
Reseat Wi-Fi
Contact Admin.
Error 016-338
Power Off/On
<Wireless Option Error>
Cause:
Wireless Driver starting error.
FIP 1. 08
016-359
MRAM Error
Power Off/On
Error 016-359
Power Off/On
<MRAM Fail>
Cause:
MRAM Device Error.
FIP 1. 09
016-369
Error 016-369
Power Off/On
<UI Panel - ESS Communication Fail>
Cause:
Communication Fail with a UI Panel and ESS F/W.
FIP 1. 10