Xerox WorkCentre 3615

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-182
FIP 1. 127
031-527 SMB Scan DNS Server Not Set
Cause:
DNS server is not set.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Set DNS address, or set forwarding destination server address as IP address.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
FIP 1. 128
031-528 In SMB scan, server connection error
Cause:
Cannot find SMB server.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check if this device can communicate by network with the forwarding destination SMB server.
• Check connection of network cable, then check the TCP/IP setting.
• Check communication with Port 137(UDP), 138(UDP), and 139(TCP).
2. Check setting of WINS server and if server name can be resolved correctly.
3. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).