Xerox WorkCentre 3615 Service Manual

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-172
FIP 1. 107
018-746 Google Cloud Print XMPP DNS Resolve Error
Cause:
A XMPP protocol network-related (DNS Name Resolution) error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status, especially the DNS settings.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS PWB).
FIP 1. 108
024-340 Engine Controller Error
Cause:
Engine firmware error occurs.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the problem cannot be solved, replace (REP 5.6 MCU PWB).

Xerox WorkCentre 3615 Specifications

General

Print Technology	Laser
Print Resolution	Up to 1200 x 1200 dpi
Fax	Yes
Duplex Printing	Yes
Functions	Print, Copy, Scan, Fax
Processor	533 MHz
Memory (Standard)	256 MB
Paper Output	250 sheets
Fax Speed	33.6 kbps
Print Speed	47 ppm
Scan Resolution	600 x 600 dpi
Automatic Document Feeder	50 sheets
Connectivity	Ethernet
First Page Out Time (Copy)	8.5 seconds
Paper Capacity	250 sheets
Network Connectivity	Ethernet
Operating System Compatibility	Windows, Mac, Linux