Xerox WorkCentre 3615

Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-195
FIP 1. 153
031-575 FTP Scan DNS Server Not Set
Cause:
DNS library call error.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Set DNS address, or set forwarding destination server address as IP address.
2. Take corrective actions at the host side.
FIP 1. 154
031-576 Server Connection Error in FTP Scan
Cause:
Network connection failed.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check if this device can communicate with forwarding destination FTP server.
• Check if server's IP address is correct.
• Check connection of network cable.
2. Take corrective actions at the host side.