Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-177
FIP 1. 116
024-959 Tray 1 No Suitable Paper
024-960 Tray 2 No Suitable Paper
024-961 Tray 3 No Suitable Paper
024-962 Tray 4 No Suitable Paper
024-963 MSI No Suitable Paper
Cause:
• Displayed when any of the following errors occur and tray setting needs to be changed
after paper is loaded.
• When paper source auto selection is selected, paper sizes of all existing trays do not match.
(All Tray Size Mismatch)
• When a tray is specified, no paper is loaded in the specified tray. (Specified Tray Emptied
• When a tray is specified, paper size loaded in the specified tray does not match. (Specified
Tray Size Mismatch
• When Substitute Tray is Off and a paper type is specified, there is no tray loading the
specified paper type. (Specified Tray Media Mismatch)
Solution:
1. Change tray setting, or cancel the job.
2. Use the paper that meets the specifications.
3. Check the Paper Size of the Tray Setting menu on the printer operator panel and the printer
driver.
FIP 1. 117
026-720 USB Memory Full
Cause:
Writing to USB memory failed.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Delete unnecessary data. Change the USB Memory that satisfies the specification.
2. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace the following parts in sequence.
•(REP 5.5 Front USB PWB)
•(REP 5.1 ESS PWB)
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