Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-297
FIP 1. 338
123-333 Panel FW transmission error
Cause:
An error which occurred when the Panel Main FW transmission was performed from ESS.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Update to the latest F/W.
3. If the error persists, ensure that the error is replicated after the printer is powered Off and
then On, and then replace the following parts in sequence.
•(REP 5.4 Fax PWB)
•(REP 5.1 ESS PWB)
FIP 1. 339
123-399 Panel Device Reboot Error
Cause:
An error which was caused by an unexpected reboot, such as reboot due to static electricity.
Solution:
1. Turn the power Off and On to check that the error recurs, then update to the latest F/W.
2. If the problem cannot be solved, replace (REP 1.1 Control Panel (3610)) (REP 1.12 Control
Panel (3615))
FIP 1. 340
131-397 File2Net Fatal Error
Cause:
File2Net fatal error. S/W bug.
Solution:
1. Turn the power Off and On to check that the error recurs.
2. Perform the following in sequence
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. If the error persists, ensure that the error is replicated after the printer is powered Off and
then On, and then replace (REP 5.1 ESS PWB).